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从苏宁互联双11看虚商创新思变赢用户

字号:TT 2014-11-18 11:20 作者:细雨 来源:家电网

家电网-HEA.CN报道:最新数据显示,截至目前,苏宁互联1700号段放号量已近10万, 在所有开放中国电信移动转售业务的虚拟运营商中,苏宁互联用户量名列第一。

双11狂欢落幕,虚拟运营商捷报频传,单看苏宁互联1700新号段开放当天,就以破3万的放号量创下了国内运营商放号速度最快的神话,作为第一年参战双11的虚商,这样的战绩让人眼前一亮。最新数据显示,截至目前,苏宁互联1700号段放号量已近10万, 在所有开放中国电信移动转售业务的虚拟运营商中,苏宁互联用户量名列第一。                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

苏宁互联是如何在短短几天内完成其他虚商几个月的放号量的?记者了解到,苏宁互联双11活动与众不同之处在于,其“购物送卡免费打”活动免费送出了一年通信,在业界无疑是首次。不过关于“免费”,苏宁互联自诞生以来,一脉相承地已经操作过很多次,包括中秋重阳节充满人文关怀的“免费打电话”、苏宁店庆期间的“985购物送计划”、携手互联网金融理财产品零钱宝的双倍收益计划等,用户参与了这些活动,就可以不同形式不同定量得获得免费的号段、流量和话费等服务,而其线下1600多家门店的广阔资源,更提升了用户体验。

“免费的背后,固然有集团力量的支持,但更重要的,是在目前城市通信用户渗透率饱和的情况下,虚商在差异化运营中要想获取规模用户,提供免费的移动通讯服务是一种可实行的模式。”苏宁互联副总经理王帅对记者说,“首先,通过免费服务对用户构成吸引,增强黏性,继而通过后向产品和资源的服务模式实现长久发展。”

虚商要想实现可持续发展,在“免费模式”之后,需要整合资源。其实,仔细研究目前活跃的虚商,如火如荼的原因无非两点:一是主营业务有规模实力和庞大的用户群体,在此基础上,虚商“头脑清楚、定位明确”,如国内互联网零售巨头苏宁旗下的苏宁互联、阿里巴巴集团下的阿里通信等;二是虚商擅于采取差异化运营策略,市场应变灵活,营销形式多样。考量目前做出成效的虚商,主要也是基于这两点。

如何将一个小小的手机号变成向用户提供综合服务的载体?毋庸置疑需要创新,更何况创新对于虚商,是相比基础运营商的最大优势所在。传统电信领域,受历史及国企等因素,创新维艰,而虚商无历史包袱,市场应变灵活,大可在创新上下一番功夫。

转变思维创造新型数据业务、满足小众市场需求,或开发新商业模式、进行营销体验创新,成为未来虚商的发力方向,最终让用户对你的产品充满期待和想象力。此前苏宁互联用互联网思维发力O2O,携手零钱宝跨界玩金融,不久将借助4G为用户提供视频、游戏、购物体验等举措,就极大地扩展了虚拟运营商的发展想象空间。“当下,互联网是一种颠覆性力量,这种背景下,互联网思维就可当作创新的支点。谁能用互联网思维成功重塑企业,谁就能赢得未来。“苏宁互联负责人此前强调的互联网思维创新作用,无疑是一种启发。

互联网思维、差异化创新、整合资源,未来,虚商谁能更娴熟地把这些运用起来,谁就能抢跑领先,当然,这也将是一场试错与探索的长期过程。

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